Terms of service
Last Updated: August 3, 2026
OVERVIEW
Welcome to Saint Loir. The terms "we", "us" and "our" refer to Saint Loir, operated by MARTLAZ LIMITED. This website and store, including all related content, features, tools, products, and services (the "Services"), are provided to offer a clear and straightforward shopping experience.
Saint Loir is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein (including our Privacy Policy, Shipping Policy, and Return and Refund Policy), describe your rights and responsibilities when using the Services.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you should not use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence.
You may be required to provide information such as your email address, billing details, shipping address, and payment information. You agree that all information provided is accurate, complete, and up to date.
You are responsible for maintaining the security of your account and for all activity under your account.
SECTION 2 - OUR PRODUCTS
Product images and descriptions identify each item sold. Screen calibration can affect how colors are displayed.
The product page shows the current description, price, and availability before an order is placed. Changes apply only after publication to future orders and do not alter an already confirmed order.
SECTION 3 - ORDERS
By placing an order, you are making an offer to purchase. An order is confirmed after payment is successfully processed and Saint Loir sends an order confirmation.
If an item is unavailable before confirmation, the order is not accepted and any payment authorization is released. If a confirmed order cannot be fulfilled as stated, Saint Loir will contact the customer and issue a full refund to the original payment method.
Purchases are for personal use only and not for resale or commercial purposes.
Returns and refunds are handled in accordance with our Return and Refund Policy.
SECTION 4 - PRICES AND BILLING
Future product prices may be updated before an order is placed. The product price shown when the order is placed is the final product price and the confirmed order retains that charged price.
The order total is shown before payment is confirmed. Standard shipping is free on all U.S. orders.
You agree to provide accurate billing and payment information and authorize us to charge your selected payment method.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped according to our Shipping Policy.
Orders are processed in 1–2 business days and standard transit is 7–12 business days, for a total delivery time of 8–14 business days, as stated in the Shipping Policy. If tracking does not show delivery by the end of that timeframe, the customer may contact Saint Loir for the published lost-package process.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this site, including text, images, graphics, and design, is the property of Saint Loir or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial use only. Unauthorized use is prohibited.
SECTION 7 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for their content, policies, or practices.
Accessing third-party websites is done at your own risk.
SECTION 8 - RELATIONSHIP WITH SHOPIFY
Saint Loir is powered by Shopify. However, all transactions are conducted directly with Saint Loir, not Shopify.
Shopify is not responsible for any products, purchases, or transactions made through our store.
SECTION 9 - PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy.
Shopify may also process your data to provide the Services. By using our Services, you acknowledge this.
SECTION 10 - FEEDBACK
Any feedback submitted may be used by us without restriction.
You confirm that your feedback does not violate any third-party rights and is accurate.
SECTION 11 - ERRORS AND INACCURACIES
Corrections to product descriptions, pricing, or availability are published before future orders are accepted. A correction does not change the product price charged on an already confirmed order.
SECTION 12 - PROHIBITED USES
You may not use the Services for unlawful purposes, including but not limited to:
- Violating laws or regulations
- Infringing intellectual property rights
- Submitting false or misleading information
- Transmitting malicious code
We may terminate access for violations.
SECTION 13 - TERMINATION
We may suspend or terminate access to the Services at any time if these Terms are violated.
SECTION 14 - DISCLAIMER OF WARRANTIES
Nothing in these Terms excludes statutory consumer rights or warranties required by applicable law. Temporary website interruptions do not change the terms of an already confirmed order.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Saint Loir and its operators are not liable for any indirect or consequential damages arising from the use of the Services or products.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Saint Loir and its affiliates from any claims arising from your use of the Services or violation of these Terms.
SECTION 17 - SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in effect.
SECTION 18 - ENTIRE AGREEMENT
These Terms constitute the full agreement between you and Saint Loir regarding use of the Services.
SECTION 19 - ASSIGNMENT
We may assign our rights under these Terms. You may not assign yours without permission.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws applicable in England and Wales, United Kingdom, where the company is registered, unless otherwise required by applicable consumer protection laws.
SECTION 21 - CHANGES TO TERMS
Updates to these Terms are published on this page with a revised “Last Updated” date and apply prospectively from publication. They do not alter an already confirmed order.
SECTION 22 - CONTACT INFORMATION
Store Name: Saint Loir
Company Name: MARTLAZ LIMITED
Company Number: 16614951
Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@saintloir.com
Phone Number: +16318679469
Contact Form: https://saintloir.com/pages/contact-us
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time — Los Angeles)