Frequently Asked Questions
Review shipping, returns, payments, and support information. If your question is not answered below, contact us.
Shipping & Delivery
Common questions about shipping and delivery.
Where do you ship?
We ship exclusively within the United States. For full details, see our Shipping Policy.
How much does shipping cost?
Standard shipping is free on all orders.
How long will my order take?
Delivery takes 8–14 business days, including processing. For full details, see our Shipping Policy.
Returns & Refunds
Common questions about returns and refunds.
What is your return policy?
Returns may be requested within 30 days of delivery. For full details, see our Return and Refund Policy.
How do I start a return?
Email support@saintloir.com before sending an item back.
Who pays for return shipping?
Customers are responsible for return shipping. For full details, see our Return and Refund Policy.
Do you offer exchanges?
No.
Are there any restocking fees?
No.
When will I receive my refund?
Refunds are processed within 10 days after the return is received.
What if my item arrives damaged, defective, or incorrect?
Email support@saintloir.com. For full details, see our Return and Refund Policy.
Payments & Security
Common questions about payments and security.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Elo, Shop Pay, and Google Pay. See our Payment Policy.
What currency are prices shown in?
Prices are shown in United States Dollars (USD).
Is payment secure?
Yes. Payments are processed on an encrypted connection. See our Security page.