Frequently Asked Questions
FAQ
How can I contact customer support?
You can contact our customer support team via the Contact Form or by email at support@saintloir.com
You can also reach us by phone at +44 7823 331984
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (GMT +0).
Where do you ship to?
We currently ship only to the United Kingdom.
What are the shipping costs?
We offer free shipping on all orders delivered within the United Kingdom.
How long does delivery take?
Orders shipped to the United Kingdom have an estimated delivery timeframe of 7–15 business days (1–3 business days processing and 6–12 business days transit)
For full details, please refer to our Shipping and Delivery Policy.
Where are orders shipped from?
Orders are processed and fulfilled through our international logistics and dispatch operations located in China and shipped to the United Kingdom.
Is my payment data safe with you?
Payment transactions are protected using industry-standard SSL encryption.
We do not store full card numbers or sensitive payment credentials on our systems.
For more information, please refer to our Payment Policy.
What payment methods do you accept?
The available payment methods are displayed at checkout, in the footer, and on the product page. For full details, please refer to our Payment Policy.
Where can I find more information about your legal terms and privacy practices?
You can review our Terms of Service, Privacy Policy and Payment Policy on the corresponding pages of our website.
The estimated delivery time has passed. Where is my order?
Most orders are delivered within the stated delivery timeframe. In rare cases, delays may occur due to customs processing or carrier operations.
You can check the status of your shipment using the tracking link provided in your shipping confirmation email or through our Track Our Order page.
If your order has not arrived three business days (Monday to Friday) after the maximum estimated delivery time, please contact our customer support team via the Contact page or at support@saintloir.com.
How long do I have to request a refund?
You may submit a refund request within 30 days after your item has been delivered.
For full eligibility conditions and procedures, please refer to our Returns and Refund Policy.
Who operates this store?
Saint Loir is an online retail brand operated by MARTLAZ LIMITED (UK company number 16614951).