Frequently Asked Questions
Find quick answers to the most common questions. Can't find what you're looking for? Contact us and we'll be glad to help.
Shipping & Delivery
Common questions about shipping and delivery.
Where do you ship?
We currently ship to customers within the United States. Orders are fulfilled and shipped through our international fulfillment and logistics partners. We do not ship to PO Boxes or APO/FPO/DPO addresses. For full details, see our Shipping Policy.
How much does shipping cost?
Free Standard Shipping on all orders — $0.00 USD. There is no minimum order value.
How long will my order take?
Processing takes 1–2 business days and transit takes 7–12 business days, for a total of 8–14 business days. Orders are processed Monday to Friday, excluding public holidays.
When is the order cut-off?
Orders placed before 12:00 PM Eastern Time (ET) are processed the same business day; orders placed after are processed the next business day.
Returns & Refunds
Common questions about returns and refunds.
What is your return policy?
You have 30 days from delivery to request a return of unused, unworn items in their original packaging with proof of purchase. See our Return and Refund Policy.
How do I start a return?
Email us at support@saintloir.com with your order number and reason for return. We will send return instructions and the correct return address after your request is approved.
Who pays for return shipping?
Customers are responsible for all return shipping costs.
Do you offer exchanges?
We do not offer direct exchanges. Please return the original item and place a new order for the item you want.
Are there any restocking fees?
No. We do not charge restocking fees.
When will I receive my refund?
Once we receive your returned item, your refund is issued to your original payment method within 10 business days.
What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery at support@saintloir.com with photos. We will issue a refund — you do not need to ship the item back.
Orders
Common questions about orders.
Is there a minimum order value?
No. There is no minimum order value.
Can I change or cancel my order?
Contact us as soon as possible at support@saintloir.com. If your order has not yet shipped, we will do our best to help.
Products
Common questions about our products.
What materials are your bags made from?
Our bags are made from full-grain leather, in smooth and pebbled finishes depending on the style. Each product page lists the specific material and care details.
Are the bags suitable for everyday use?
Yes. Our designs pair clean lines with a considered structure, made to carry you with ease from day to evening.
Payments & Security
Common questions about payments and security.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. See our Payment Policy.
What currency are prices shown in?
All prices are displayed in USD (United States Dollars).
Are taxes included in the price?
The price on the product page is the final price, with no hidden fees.
Is payment secure?
Yes. All payments are processed securely through trusted, encrypted payment providers. See our Security and Payment policies.