Refund policy

Last Updated: June 27, 2026

We offer a 30-day return window, which means you have 30 days from the date your order is marked as delivered to the shipping address provided at checkout.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including all components.
  • Proof of purchase is required (order confirmation or receipt).
  • Returns must be requested before sending any item back.
  • Contact support for the current U.S. return destination before mailing your item.

How to Start a Return

To initiate a return, contact us at:

Email: support@saintloir.com

Please include your order number, the item(s) you wish to return, and the reason for return. Saint Loir will email the current U.S. return destination and step-by-step mailing instructions. Customers purchase their own trackable return postage and are responsible for its cost. Returns must be requested within 30 days of delivery.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Restocking Fees

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will issue a refund for the affected item. You do not need to ship the item back.

Refund Process

Once we receive your returned item, your refund will be issued to your original payment method within 10 days. If you have not received it within that time, please contact us.

Exchanges

We do not process direct exchanges.

Return Destination

Send returns only to the U.S. return destination provided by Saint Loir support. Do not send returns to the registered business address.

Contact Information

Store Name: Saint Loir
Company Name: MARTLAZ LIMITED
Company Number: 16614951
Business address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, United Kingdom, BH16 6FH
Email: support@saintloir.com
Phone Number: +16318679469
Contact Form: https://saintloir.com/pages/contact-us
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time — Los Angeles)