Refund policy

Last Updated: June 27, 2026

We offer a 30-day return window, which means you have 30 days from the date your order is marked as delivered to the shipping address provided at checkout.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including all components.
  • Proof of purchase is required (order confirmation or receipt).
  • Returns must be requested and approved before sending any item back.
  • Items sent without prior authorization will not be accepted.

How to Start a Return

To initiate a return, contact us at:

Email: support@saintloir.com

Please include your order number, the item(s) you wish to return, and the reason for return. Once your request is reviewed and approved, we will provide return instructions and the correct return address. Returns must be requested within 30 days of delivery.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Restocking Fees

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will issue a refund for the affected item. You do not need to ship the item back.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Items marked as final sale (if clearly indicated at the time of purchase)

Refund Process

Once we receive your returned item, your refund will be issued to your original payment method within 10 business days. If you have not received it within that time, please contact us.

Exchanges

We do not process direct exchanges. To exchange an item, please initiate a return for the original product and place a new order for the desired item.

Returns Processing Location

Approved returns are processed through our international fulfillment and logistics partners. The correct return address will be provided in your return authorization. Returns must only be sent after receiving return authorization and instructions. This is a logistics and fulfillment operation and is not a retail location.

Contact Information

Store Name: Saint Loir
Company Name: MARTLAZ LIMITED
Company Number: 16614951
Business address: Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, BH16 6FH, United Kingdom
Email: support@saintloir.com
Phone Number: +1 (631) 867-9469
Contact Form: https://saintloir.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: Our customer support team typically responds within 24 hours on business days.