Shipping policy
Last Updated: June 27, 2026
We currently ship within the United States only. Standard shipping is free on all U.S. orders, with no minimum order value. Estimated delivery timeframes are shown below.
Orders are processed through our international fulfillment and logistics partners and shipped using trusted carriers. Shipping availability, processing times, and delivery estimates may vary slightly depending on destination, carrier performance, and order volume.
Shipping Options & Costs
Within the United States, we currently offer the following shipping option:
Free Standard Shipping — $0.00 USD on all orders
There is no minimum order value.
Order Processing
Order Cut-off Time: 12:00 PM Eastern Time (ET)
Processing Time: 1–2 business days
Orders are processed Monday to Friday, excluding public holidays.
Orders placed after the cut-off time will be processed on the next business day.
Processing time refers to the time required to review, prepare, pack, and hand your order over to the shipping carrier. Delivery time begins once the package has been dispatched.
Delivery Timeframes
Free Standard Shipping
Processing Time: 1–2 business days
Transit Time: 7–12 business days
Total Delivery Time: 8–14 business days
All delivery timeframes are estimates only and are not guaranteed. Delivery delays may occur due to shipping carrier issues, severe weather, holidays, high seasonal demand, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Please allow a short period for tracking updates to appear after the carrier receives the package.
Shipping Restrictions
We currently ship only within the United States.
We do not ship to:
- PO Boxes
- APO/FPO/DPO addresses
- Restricted or inaccessible areas where delivery service is unavailable
If we are unable to ship to the address provided, we will contact you using the information submitted at checkout.
Lost or Damaged Packages
If your package arrives damaged, or if it does not arrive within the expected delivery timeframe, please contact us at: support@saintloir.com
Please include your order number and, where applicable, any relevant photos of the damaged package or item. We will assist in reviewing the issue with the carrier and work toward an appropriate resolution.
Incorrect Address or Failed Delivery
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you to arrange reshipment.
We are not responsible for delays or failed delivery caused by incorrect address details submitted by the customer.
Fulfillment Information
Orders are processed through our international fulfillment and logistics partners for shipping within the United States. This is a logistics and fulfillment operation and is not a retail location.
Contact Information
Store Name: Saint Loir
Company Name: MARTLAZ LIMITED
Company Number: 16614951
Business address: Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, BH16 6FH, United Kingdom
Email: support@saintloir.com
Phone Number: +1 (631) 867-9469
Contact Form: https://saintloir.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
Response Time: Our customer support team typically responds within 24 hours on business days.